Work with KPCT

Come work with KPCT! When we have openings, they are posted below.

Company Description

Karen Pryor Clickertraing (KPCT, www.clickertraining.com) is a leading developer of all-positive training systems for animals and is considered the leading brand in all-positive training. Located in Waltham, MA, the company has grown steadily for each of the last three years. KPCT retains a small company atmosphere and policies, and is flexible as well as family- and pet-friendly.

Current Open Positions

Customer Service Representative
Onsite, hourly. Flexible hours or days totaling 25-30 hours per week.
Potential schedules include:

• "School" hours—9:00 a.m. to 3:00 p.m. daily, or
• Monday, Tuesday, and Thursday—9:00 a.m. to 5:00 p.m.

Brief Job Description (full description available in attached pdf at the bottom of the page)
The Customer Service Representative (CSR) has end–to–end responsibility for retail customer orders. The CSR takes customer calls, helps customers choose products, and processes and fulfills customers' orders. A significant portion of the job is processing and fulfilling orders from the company's web-based store. In addition, the CSR assists the manager with fulfillment of orders on key wholesale accounts and with other fulfillment projects as needed.

The CSR answers potential customers' questions about products (usually by phone), answers questions about existing orders (usually by e-mail), and processes orders from the online retail store, fulfilling those orders from inventory, packing them, and shipping them. On a daily basis, the CSR uses software to reconcile the company's store-based sales to the accounting system.