ClickerExpo Denmark 2017 | FAQ

Registration Questions (back to top)

  1. Sessions & Labs
  2. In the schedule, which is a Session? Which is a Learning Lab?

    In the ClickerExpo course schedule:

    • Sessions: The first two columns list the Sessions. These columns are labeled and color-coded to distinguish them from the Learning Labs. 8AM courses follow a Session format unless specifically noted.
    • Learning Labs: The last column list the Learning Labs. The Learning Lab column are also labeled and color-coded. 8am courses are not Learning Labs unless specifically noted.

    Do I reserve a spot for particular courses?

    All of the conference Sessions and Labs are open seating with the exception of observer spots and working spots in Learning Labs

    • To work with your dog in Learning Labs, reserve a “dog & handler” spot in each Lab that you would like to participate in.
    • To attend as an observer in a Learning Lab, reserve an “observer spot”.
    • You will have an opportunity to reserve both the observer and the working spots in Learning Labs during the registration process.

    How do I decide what courses to take?

    See Choosing Your Courses.

    What is included in the registration fee?

    Your registration includes:

    • Access to more than 50 courses, including observer spots in up to four Learning Labs (on a space-available basis)
    • The ability to reserve working spots in Labs The fee ranges from $12 - $22 for a dog/handler spot or $4.95-$7.95 for a participant spot in applicable Labs.

    What's my limit on Learning Labs?

    • Each three-day registrant can reserve working spots in a maximum of four Learning Labs over the course of the three-day conference. Two-day registrants may sign up for two Labs, and one-day registrants for one Lab.

    Do I have to pick one Lab per day, or can I take them any day I want?

    You can schedule your Labs any way you choose. For example, if you are going for three days, you can participate in one Lab on Friday and two on Saturday, one each day, or three the same day. You choose what fits your schedule best.

    Where can I find a schedule and detailed course descriptions?

    You can access the schedule and/or detailed descriptions in several ways from the ClickerExpo home page:

    • From the right-side menu on the ClickerExpo home page, find your location and click on the “Conference Schedule” link for the schedule.
      • In the schedule, clicking on the name of any course will bring you the full description of that course.
    • From the right-side menu on the ClickerExpo for Billund choose “Session & Lab Descriptions”

    If a Learning Lab is full, can I put my name on the waitlist and register for another Lab, even if it puts me over my Lab limit?

    Yes. If the Lab you want is waitlisted, you can place your name on the waitlist and also select another Lab that is open. Here's how it works:

    • As attendees change their schedules, spots open up. Names are taken off the waitlist in the order they were put on.
    • If you get into the Lab for which you were waitlisted, you will be sent an e-mail that notifies you that here is space for you in that Lab.
    • You will have a limited time to accept the spot. Details will be provided in the e-mail.

    Please note that you must go back into your registration record and delete any extra Labs as soon as you are notified about the waitlisted Lab. If you do not complete this step, prior to the start of ClickerExpo we will delete extra Labs without notice.

    I was waitlisted for a Lab and I have not heard from you, but Expo is next week! Will you let me know if I get in?

    If an opening occurs prior to the start of Expo, we will contact you to inform you that you have been registered for the Lab. Once Expo has begun:

    • If there is a Lab that interests you, check with the Expo Registration Desk for availability. If there is space they can register you for that Lab.
    • Open Labs are available on a first-come, first-served basis.

    I signed up as an observer, but I would like to bring my dog to the Lab. Is this OK?

    The options for Labs are:

    • Observer — you are going to the Lab to watch only. If you have a service dog or a small dog that fits under your seat, you may bring the dog with you, but you should not work with your dog during the Lab.
    • Dog & Handler — you will be bringing a dog with you and you will be working with your dog during the Lab. See participant notes in individual course descriptions for a more detailed understanding of the skills required and activities planned for each Lab.

    In order to make the Lab experience comfortable for both people and dogs:

    • You can only bring a dog into the Lab if you sign up to do so ("with dog").
    • If you have a small dog that can fit under your seat, you may bring the dog in with you to observe, but only if you and your dog occupy the one seat. Observers will not be able to work with their dog during the Lab.

    Service dogs are always welcome.

    What's a prerequisite?

    You will see that Learning Labs frequently list another course as a "prerequisite." To keep the Labs at the appropriate pace, faculty members will assume that you have attended the prerequisite Session.

      If You Are a Participant: If you intend to work with your dog in a Lab, you must attend the prerequisite Session. The Labs build on the material in the prerequisite Session; you would have a difficult time keeping up with the Learning Lab if you did not attend the prerequisite Session.
    • If You Are an Observer: If you are attending a Lab as an observer, we recommend that you attend the prerequisite Session as well, but it is not a requirement. As an observer who has not attended the prerequisite Session, please refrain from asking questions during the Lab. Those questions were likely answered in the prerequisite Session.

    In addition to prerequisite courses, you will see "Related" courses listed. These are not prerequisite courses, but are Sessions on a closely-related topic. If there is a Learning Lab associated with a related Session, it is listed as well.

    Can I skip the prerequisite?

    Participants in a Learning Lab may not skip the prerequisite Session. The purpose of the Lab is to put into practice concepts, skills, and ideas presented in the prerequisite course. The instructor will assume that you have been to the prerequisite Session and will conduct the Lab on that basis. Show that you respect other participants' precious time and get the most out of the Lab by attending the prerequisite Session.

    If you are attending a Lab as an observer, we recommend that you attend the prerequisite Session as well, but it is not a requirement. As an observer who has not attended the perquisite Session, please refrain from asking questions during the Lab. Experience has shown that those questions were likely answered in the prerequisite Session.

  3. Registration and Payment Process
  4. I finished my registration, but didn't get a confirmation e-mail. Am I registered?

    • Once you have completed your registration online and you have entered the credit card information, please make sure to wait for the confirmation page. This page tells you that you are confirmed, and ensures that you receive a confirmation e-mail.
    • If a confirmation page does not pop up and/or you do not receive a confirmation e-mail, your charge transaction has not gone through.
    • Sometimes e-mails do not go through to recipients because of spam filtering (this is almost always the case with aol addresses). Please be sure that you have added to your email address book so that our e-mails get through to you.

    I filled out the credit card information and then I received an error message. Do I need to start over?

    If you get an error message during your transaction or the system times out and nothing happens for at least a few minutes, it means that the process is not finished and you have not been charged. If the process went through and registration was completed successfully, the system will send you a confirmation e-mail automatically.

    I thought I registered, but then I received an "incomplete registration" e-mail. Does that mean I am not registered?

    • If you have gone through part or all of the registration process and you get an Incomplete Registration e-mail (and no confirmation e-mail), it means you are not registered and you were not charged. You will need to go back and register again. These messages are generated automatically and do not require a reply.
    • If you get no message (confirmed or incomplete), please check your spam and/or junk mail folders.

    I can't get my credit card to go through. What do I do?

    If the system will not take your credit card or paypal payment:

    • Please check to make sure you are using a credit card we accept (we do not accept American Express).
    • Please be sure that the credit card info that you entered online matches exactly the billing info your credit card company has on file, or the card will not process. Do not hit the back button or close the window before the credit card has finished processing, or you will not be registered.

    If the credit card transaction still does not go through, please call the registration line.

    How can I find a roommate?

    The best bet for finding a ClickerExpo roommate is to make contact through the ClickerExpo DK facebook page If you attended ClickerExpo previously, you may also use the ClickerExpo discussion list. At this time we do not have room-sharing functionality built into registration.

  5. Changing Your Registration
  6. I want to change my record. Can I do that myself online, or does someone have to do it for me?

    • To make a change to your record, or to view your record at any time: Simply click on the link that was sent to you with your registration confirmation. When prompted, provide the e-mail address, password and other security information that you set up when you registered.
    • Alternatively, go to and click on "Registration." On the registration page, click the button that says "Existing Registration" and enter your password and other security information there.

    I made a change to my record. How do I know the change went through?

    • If you make a change to your registration record (such as adding a meal), you will receive an e-mail confirmation.
    • If you don't get a confirmation e-mail, it may mean the change did not go through. You will need to check your record and, possibly, make the change again.
    • Please be sure to confirm the change at the bottom of the page every time a change is made.

    Do not wait until you are onsite at ClickerExpo to check your registration record for the first time.

    Choosing Your Courses (back to top)

    ClickerExpo 2017 in Denmark features three simultaneous courses during almost every time slot throughout three days, plus three Plenary Sessions—for a total of more than 30 choices! There are courses available for every experience level and nearly every area of interest. This guide will help you navigate those choices and make the most of your ClickerExpo experience. Most courses are open seating, so you can register without knowing your full schedule.

    Here’s a guide to planning your experience and making the right course.

    Follow these easy steps:

    1. Define your interests
    2. Assess your skill/knowledge level
    3. Review the program
    4. Register!

    1. Define Your Interests
    2. Interested in finding courses on particular topic? Each of the courses in the schedule has one or more codes indicating the focal point(s) of the course. Here is a summary of these codes and their meaning in alphabetical order:

      ABM = Aggression & Behavior Management - content relevant for those working with behavior issues including, but not limited to management of reactivity and aggression.

      COMP = Compete - focused on canine sports and competitions.

      SCI = Science, courses look at skill building and knowledge through the lens of behavioral science.

      SKILL = Trainer Skill Development, focus on the training skills and knowledge that are critical to trainer’s continued development.

      TEACH = Teaching Others, will focus on skills and knowledge related to teaching people.

      VET = Veterinary, focused on skill development and knowledge useful in veterinary environments.

      GEN = General - courses a will cover a range of topics like the opening and closing presentations.

      SPONSOR = A course offered on a topic by one of our sponsors.

    3. Assess your skill and knowledge level.
    4. All courses at ClickerExpo are given a skill/knowledge level rating. Choose courses at the level that's right for you (and your dog!) to make sure you get the most out of each and every class. Not all of your courses need to be at the same level; your selection should depend on your experience within the given area. Read the full course description for the most complete understanding of the course's relevance and appropriateness for you. (This is especially important for freestyle and agility courses.) Understanding the experience level rating helps you know what to expect—and know what is expected of you!

      • All Levels
        • Some All Levels courses give registrants the opportunity to explore aspects of training and behavior to which they rarely have access.
        • Other All Levels courses are appropriate for everyone because they teach a set of skills or provide information that everyone needs but few have developed.
        • Other All Levels courses address a specialty topic that we feel will be interesting and informative no matter what your experience level.
      • Foundation
        • Foundation courses are intended for those with little or no prior experience with clicker training. You may be an expert in traditional training, or in other areas such as veterinary medicine. However, this rating refers solely to your clicker training expertise. Foundation courses provide solid grounding in the vocabulary and principles of clicker training, learning theory, operant conditioning, and other key concepts. Foundation level Learning Labs provide registrants with the opportunity to begin to apply what they have learned.
      • Intermediate
        • Intermediate courses are intended for those with a working knowledge of the vocabulary of clicker training and operant conditioning. These students should have already learned to train basic behaviors with a marker signal, know how to put behaviors on cue, and have several behaviors with their dogs solidly on cue. Note that Intermediate Learning Labs often require that participating dog and handler teams have specific training and skills.
      • Advanced
        • Advanced courses are intended for those with a solid understanding of learning theory and the vocabulary of training and operant conditioning, as well as considerable experience in applying these techniques. Advanced courses assume that attendees routinely teach behaviors through shaping and targeting, have many behaviors reliably on cue, have built small behavior chains, and know how to rename cues. Note that the dog you are working with in an Advanced Learning Lab should be accustomed to the shaping process and know how to initiate behavior and try new things without prompting or luring. Learning Labs often require participating dog and handler teams to have specific training and skills. Please do not try to work with less experienced dogs in these Labs.
    5. Review the program
    6. ClickerExpo offers two distinct kinds of courses, Sessions and Learning Labs. The relationship between multimedia-style classes and hands-on training with our expert faculty is one of the things that make ClickerExpo unique.


      • Most courses are open seating, so you can register without knowing your full schedule!
      • You only reserve spots in Learning Labs ahead of time. Space for these spots is limited and we recommend you reserve your spots when you register. This is especially true if you are coming and working with your dog!
      • Again, you do not register for Sessions before arriving at ClickerExpo. These are open seating.
      • If you are new to clicker training, please consider taking Foundation Level classes for at least the first two days.


      • Open seating. You have unlimited access to Sessions included with your registration.
      • Sessions are a primary teaching vehicle at ClickerExpo. Sessions are delivered by ClickerExpo faculty in dynamic, multimedia presentations via lecture, on-stage demonstrations, video, and PowerPoint. Some Learning Sessions may include participation exercises for individuals or small groups.
      • Some Sessions have two parts. You may attend just one part, but we encourage you to attend both. In some cases, a Learning Session has a supporting, related Learning Lab that you may want to attend either as a participant or as an observer.

      Learning Labs

      • You must register for any working/observer spot in a Learning Lab before arriving at ClickerExpo, as space is limited. We recommend you choose these during your registration to have the widest choice.
      • Learning Labs provide an opportunity to work with your dog or to observe others and the faculty working with dogs under the tutelage of the ClickerExpo faculty.
      • Learning Labs range from 3-12 working teams. ClickerExpo faculty members lead these Labs; often, other Expo faculty members or KPA Certified Training Partners assist.
      • Many Learning Labs are based on concepts presented in a preceding Learning Session. Labs that are linked to Sessions have "In Action" in their titles and the Session will be listed as a prerequisite for the Lab. Note that the prerequisite Session is only a requirement if you are a participant in the Lab, but observers are strongly encouraged to attend as well.
      • There are Learning Labs that are not directly linked to Learning Sessions; these Labs offer great exploratory learning opportunities.
      • There are some Learning Labs for humans only. Read the descriptions.

      During the registration process, you will be allowed to register for a maximum of four Learning Lab participation spots (assuming you have chosen a three-day conference registration). If you are a two-day registrant, you may register for two Learning Labs, and single-day registrants may register for one Learning Lab.

      • Learning Lab faculty assume that participants have attended the prerequisite Learning Session, if there is one. Please do not register to participate in a Lab if you do not plan to take the prerequisite Learning Session.

      We suggest that you print out the schedule and circle your preferred preferred Learning Labs before you register.

    7. Register!
    8. Now that you've chosen your experience level and know which topics, Sessions and Labs pique your interest, you're ready to register and reserve your place today!

    ClickerExpo For Beginners (back to top)

    Should Beginners Come to ClickerExpo?

    Absolutely! Coming to ClickerExpo as new clicker trainer is such a wise move! Read why below and also see the related section in the coming weeks on the Foundation Curriculum

    If you are, just starting clicker training now, the most important reason to come to ClickerExpo may be to enjoy the huge advantage that position offers. The clicker technology “revolution” began among dog owners in 1992. Since that time the clicker community has made enormous strides. We've discovered a ton of shortcuts and have much faster ways of shaping and of adding cues. Techniques that save a lot of time have been developed, such as teaching targeting as the default behavior, an idea pioneered with horses and now standard with cats, birds, and many zoo animals. We've dropped some clunky laboratory procedures that we don't need in our work (laboriously conditioning the clicker, for example). Better and easier ways to teach people to click are always being developed. We've learned to manage difficult species and difficult situations, like aggression, with positive tools. And we can use cues in ways we didn't even imagine 10 years ago.

    It's like computers. Maybe you had an awful time with your first computer. “Word processing” was not easy to learn! Did you plow through some terrible software learning curves, with some truly horrible software? Even the games could have you kicking the walls. But, people growing up today start off where we are right now, doing research on the Internet, throwing graphics into their e-mails, playing amazing games. What was hard then is easy now.

    It's the same with clicker training. You, the newcomer, are the beneficiary. You don't have to struggle through the same learning curves many others did. You start at the top of the escalator, starting at the level that we early-adopters have just reached. That's why we host ClickerExpo—so everyone can race ahead no matter where they begin.